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Joud Coffee career site
Operations · Dubai

Restaurant Manager (Café) — Joud Coffee

Lead one of UAE's most loved specialty cafés. Own the P&L, build a high-performance team, and deliver 5-star service every shift. If you’re data-driven and hospitality-obsessed, let’s talk.

About Joud Coffee
Joud Coffee is a home-grown specialty brand from Abu Dhabi (est. 2015) with flagship cafés and coffee shops across the UAE. We’re building a high-performance, guest-obsessed café culture and are hiring a Restaurant Manager to lead one of our flagship locations.

The role (why it exists)
Own the café’s results end-to-end—people, product, service, and P&L. You’ll coach a winning team, deliver 5-star hospitality, and run a tight operation that hits target sales, COGS, labor, and EBITDA.

What you’ll do

  • Lead daily floor operations (FOH & BOH): pre-shift briefs, sectioning, table turns, speed of service, guest recovery.
  • P&L ownership: weekly flash reviews; track sales, COGS, labor; close gaps with action plans.
  • Budgeting & forecasting: build the annual outlet budget; monthly re-forecasts for sales, labor hours, and purchasing.
  • Drive commercial KPIs: AOV, UPC/attach-rate, NPS/mystery shopper, waste %, stock variance, and staff productivity.
  • Scheduling & labor planning to target % of sales; approve timesheets and optimize coverage.
  • Inventory & cost control: ordering, par levels, cycle counts, waste logs; work with CPU/roastery for accuracy and freshness.
  • People leadership: hire, onboard, train, and performance-manage to clear KPIs; run coaching plans and recognition.
  • Standards & safety: HACCP/food safety, cleanliness, maintenance tickets, opening/closing & cash controls.
  • Marketing & guest growth: execute LTOs, collabs, and local store marketing with the Marketing team; own community relationships.
  • Reporting & tools: keep dashboards and logs up to date (POS/inventory/ERP), submit weekly performance summaries with actions.

KPIs you’ll own
Sales growth • Outlet EBITDA • COGS % • Labor % • AOV • Attach-rate/UPC • NPS / Mystery Shopper • Waste % • Stock variance • Training completion • Audit score • Team turnover & attendance

What you’ll need (must-haves)

  • 3–5+ years as Restaurant/Café Manager or strong Assistant Manager in a high-volume, full-service café/restaurant.
  • Proven P&L ownership and hands-on budgeting & forecasting experience.
  • Strong people leadership: hiring, coaching, scheduling, and performance management.
  • Solid grasp of inventory, purchasing, and cost control; confident with spreadsheets/dashboards.
  • Guest-first mindset with excellent communication; calm under pressure and solutions-oriented.
  • Availability for shifts, weekends, and holidays; right to work in the UAE.

Nice to have

  • Specialty coffee knowledge and barista training.
  • Experience with POS/inventory/ERP systems (e.g., Foodics, Supy, Microsoft Dynamics 365 Business Central) and LMS (e.g., Wisetail).
  • Pre-opening or multi-site experience; Arabic & English bilingual.

What we offer
Competitive salary + performance bonus, healthcare, duty meals & discounts, growth pathway across a scaling brand, and structured training with clear KPIs and accountability.

Location & schedule
One of our Abu Dhabi or Dubai (flagship cafés). Full-time, shift-based role with weekend/evening coverage.

Department
Operations
Role
Restaurant Manager
Locations
Dubai

About Joud Coffee

Joud Coffee (“Joud”) was founded in 2015 with the mission of introducing speciality coffee to Abu Dhabi.

After opening our first cafe in the Al Bateen, we have expanded to neighbourhoods across the city where each location offers a uniquely designed space for our community to gather and experience our delicious food, pastry, and coffee offerings.

We are proud to roast our beans in small batches at our roasting facility in Abu Dhabi, sourcing them through ethical and sustainable direct trade partnerships that connect us to coffee growers and traders around the globe.

Today, Joud has its presence in more than 11 locations and continues to grow within the region.

Founded in 2015
Operations · Dubai

Restaurant Manager (Café) — Joud Coffee

Lead one of UAE's most loved specialty cafés. Own the P&L, build a high-performance team, and deliver 5-star service every shift. If you’re data-driven and hospitality-obsessed, let’s talk.

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