Supervisor
As a Supervisor, you’ll lead by example, ensure smooth operations, support your team, and uphold service excellence—making every Joud Coffee experience warm, seamless, and unforgettable.
Supervise and coordinate the activities of outlet staff members, including servers, hosts/hostesses, and bussers.
Provide guidance, coaching, and support to the team, fostering a positive work environment and promoting teamwork.
Assist in the onboarding of new employees, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.
Conduct regular performance evaluations, provide constructive feedback and implement training and development initiatives.
Assist the management team in overseeing day-to-day operations, ensuring compliance with established standards, policies, and procedures.
Help manage and coordinate staff schedules, ensuring appropriate coverage and efficient use of labor.
Collaborate with the team to implement operational strategies that enhance productivity, quality, and customer satisfaction.
Lead by example in delivering exceptional customer service, ensuring guests receive a warm welcome and a memorable dining experience.
Handle customer inquiries, concerns, and complaints, resolving issues promptly and professionally.
Foster a culture of guest-centric service among the staff, reinforcing the importance of customer satisfaction.
Assist in monitoring the overall dining experience, addressing any guest requests or concerns promptly and ensuring customer satisfaction.
Ensure compliance with health, safety, and sanitation standards, including food handling and storage procedures.
- Department
- Operations
- Role
- Supervisor
- Locations
- Dubai
About Joud Coffee
Joud Coffee (“Joud”) was founded in 2015 with the mission of introducing speciality coffee to Abu Dhabi.
After opening our first cafe in the Al Bateen, we have expanded to neighbourhoods across the city where each location offers a uniquely designed space for our community to gather and experience our delicious food, pastry, and coffee offerings.
We are proud to roast our beans in small batches at our roasting facility in Abu Dhabi, sourcing them through ethical and sustainable direct trade partnerships that connect us to coffee growers and traders around the globe.
Today, Joud has its presence in more than 11 locations and continues to grow within the region.
Supervisor
As a Supervisor, you’ll lead by example, ensure smooth operations, support your team, and uphold service excellence—making every Joud Coffee experience warm, seamless, and unforgettable.
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