Oversee and coordinate day-to-day operations of multiple outlets, ensuring compliance with company standards, policies and procedures.

Monitor Key Performance Indicators (KPI's) such as sales, profitability, food quality and customer satisfaction, taking necessary actions to address any areas of concern.

Conduct regular audits and inspections to ensure compliance with food safety and sanitation regulations.

Implement and maintain standardized operating procedures to optimize efficiency and consistency across all outlets.

Recruit, train and mentor Supervisor, PIC and staff, ensuring a high level of competency and professionalism.

Provide guidance and support to Supervisor, PIC and staffs, fostering a positive and collaborative work environment.

Conduct performance evaluations, identify areas of improvement, and implement appropriate training and development programs.

Ensure proper staffing levels across all outlets, effectively managing schedules and labour costs.

Develop and manage annual budgets for each outlet, monitoring expenses, revenue and profitability.

Analyse financial reports, identify trends and implement strategies to improve financial performance.

Review and approve purchase orders, invoices, and payroll, ensuring accuracy and adherence to budgetary guidelines.

Collaborate with the Finance department to forecast sales, set pricing strategies, and achieve revenue targets.

Maintain a customer-centric approach, ensuring a consistently exceptional dining experience across all outlets.

Address customer concerns and complaints promptly and professionally, implementing measures to enhance customer satisfaction.

Monitor online reviews and feedback, taking appropriate actions to address issues and enhance the outlet's reputation.