Overview

Joud Coffee is hiring an experienced Procurement Manager to own the procurement function end-to-end across our multi-outlet F&B business and central production needs. This role is responsible for ensuring availability, quality, and cost competitiveness—while negotiating strong commercial terms, credits, and service levels with suppliers.

What you’ll own

• End-to-end procurement: sourcing → RFQs/tenders → negotiation → contracts → ordering → delivery performance → issue resolution → supplier reviews

• Category ownership across: ingredients (dry/chilled/frozen), beverages, packaging, consumables, chemicals, uniforms, equipment/spares, and services

• Supplier governance: approved supplier list, specs/standards, SLAs, performance scorecards

• Commercial outcomes: pricing, rebates, credit terms, payment cycles, MOQs, lead times, and returns/claims

Key responsibilities

Strategic sourcing & supplier management

• Identify, qualify, and onboard suppliers that meet quality, reliability, and commercial requirements

• Maintain a strong supplier pipeline and reduce dependency risk (secondary suppliers where needed)

• Run supplier performance reviews (OTIF, quality issues, responsiveness, and pricing discipline)

Negotiation & commercial terms (core requirement)

• Negotiate pricing, rebates/retro bonuses, and contract renewals

• Secure credit terms and improved payment structures aligned with business needs

• Negotiate MOQs, lead times, delivery SLAs, and claim/return terms

• Resolve disputes on shortages, quality issues, and invoice discrepancies

Procurement operations & controls

• Implement clear SOPs and controls: PR → PO → GRN → invoice matching

• Ensure documentation is audit-ready: quotes, approvals, contracts, supplier records, updated price lists

• Prevent price drift and unauthorized purchasing; enforce purchasing compliance across outlets/teams

Cross-functional collaboration

• Work closely with Operations, Finance, and Production/Quality to ensure:

  • availability with minimal stockouts

  • standardization of SKUs/specs (approved substitutions only)

  • continuous cost improvement without compromising quality

Systems & reporting

• Maintain procurement trackers/dashboards (spend, supplier performance, pricing history, contract renewals, credit terms)

• Experience with ERP/inventory tools is a strong advantage (e.g., D365 Business Central / inventory platforms)

What success looks like

• Strong supplier reliability and minimal stockouts on critical SKUs

• Improved commercial terms (credit days, rebates, service levels)

• Measurable cost improvement through structured sourcing and negotiation

• Clear procurement governance, documentation, and compliance across the company

Requirements

• 5–10+ years procurement experience with restaurants / F&B (multi-outlet strongly preferred)

• Proven negotiation track record covering pricing + credit terms + SLAs

• Strong understanding of F&B realities: shelf life, lead times, substitutions, and quality specs

• Highly organized, process-driven, and comfortable enforcing standards

• Strong communication and stakeholder management skills

• Advanced Excel/Google Sheets skills; data-driven decision making

Nice to have

• UAE supplier market experience and import exposure

• Experience building procurement SOPs and supplier scorecards from scratch

• Knowledge of quality documentation (COAs/spec sheets) and basic food safety compliance