Social Media Lead (Organic + Paid Amplification) — JOUD Coffee

Location: Abu Dhabi, UAE
Type: Full-time
Language: Arabic & English (Arabic is mandatory)

Build the social presence of a UAE homegrown brand scaling fast.

JOUD Coffee is built on Hospitality, Generosity, and Community—and has grown to 18 outlets as a homegrown UAE brand. We’re raising the bar on storytelling, craft, and cultural relevance: premium, warm, and unmistakably JOUD.

We’re hiring a Social Media Lead who can do two things exceptionally well:

1. Create a world-class organic presence (taste-led content, voice, cadence, community)

2. Build the platform foundations and amplification engine so social performs—reliably, measurably, and at scale

This is not a “posting” role. It’s a leadership role that sets standards, builds systems, and leads execution through a Social Media Executive and creative partners.

What you’ll own

1) Social strategy & brand voice (Instagram-first)

• Own the organic social strategy and channel identity: content pillars, tone, narrative, and what “premium but warm” looks like.

• Build the editorial calendar tied to launches, seasonal moments, and day-to-day brand building.

• Establish JOUD’s social standards: what we post, what we never post, and why.

2) Creative direction & content machine

• Write/lead briefs for reels, stories, and carousels (hooks, scripts, storyboards, shot lists).

• Raise the bar on creative taste: pacing, visuals, copy, and cultural fluency.

• Partner with videography/design resources to deliver consistent, high-quality output.

3) Community & brand care (Arabic-first)

• Set the tone for community management: warm, respectful, fast, and genuinely helpful.

• Build a clean escalation workflow with operations for complaints/issues and follow-through.

4) Platform foundations & paid amplification (quiet excellence)

• Ensure the account ecosystem is set up properly: access, ownership, roles/permissions, and day-to-day reliability.

• Keep tracking and reporting clean and consistent (so performance can be trusted).

• Run and optimize paid amplification for key moments (launches, offers, seasonal pushes), including creative testing and audience strategy—without turning the brand into “ads content.”

5) Leadership & operating cadence

• Lead and coach a Social Media Executive (publishing + community ops).

• Build repeatable workflows: briefs → production → approvals → scheduling → reporting → iteration.

• Report weekly insights: what’s working, what to scale, what to stop.

What success looks like (first 60–90 days)

• JOUD has a clear, recognizable social identity and consistent cadence.

• Content quality rises—stronger hooks, higher retention, more saves/shares.

• Community response standards are tight and on-brand.

• Paid amplification works reliably (clean setup, measurable improvement, better learning loops).

Requirements

• Strong organic social leadership for a premium brand (hospitality/retail/lifestyle preferred).

• Excellent Arabic writing + tone, and strong English (Arabic is mandatory).

• Strong creative judgment (you can spot what’s “off” instantly and fix it).

• Hands-on experience with Business Suite/Ads Manager, access management, and running paid social campaigns (awareness → retargeting → conversion where applicable).

• UAE cultural fluency (authentic vs cringe instincts).

How to apply

Send:

• CV / LinkedIn

• Links to accounts you’ve led + 3–5 examples you’re proud of

• Short note answering:

1. “What does premium-but-warm social feel like to you?”

2. “Describe one time you improved a brand’s social performance—what changed and why?”